Home > Risk management > People risk management

What is mediation?

Mediation is a conflict resolution process facilitated by a neutral third party. The purpose of mediation is to help individuals or groups find common ground and reach mutually acceptable solutions. It provides a safe and structured environment for open communication and problem-solving.

When to use mediation:

 Mediation plays a crucial role in our Psychologically Safe program when workplace interpersonal conflicts or tensions arise. It is the ideal strategy when:

• Conflict Emerges: When disagreements, disputes, or misunderstandings affect the well-being and productivity of individuals or teams.

• Communication Breakdown: When communication barriers hinder collaboration and compromise.

Why is mediation important?

Mediation is essential for fostering psychological safety within your organisation. Here's why:

• Reduces risk of psychological injury: Whilst conflict is normal and can even be healthy, if it's not well-managed it can create a variety of psychosocial hazards for the workplace. By effectively resolving workplace conflicts, the risk of psychological injury is reduced.

• Restores trust: It can help re-establish trust and respect among individuals, allowing for healthier relationships.

• Enhances productivity: Resolving conflicts promptly ensures that energy and focus are directed towards the core mission of your organisation.

• Preserves resources: Mediation is cost-effective and minimizes the potential need for formal legal proceedings.

• Promotes inclusivity: It contributes to an inclusive and equitable workplace culture, where everyone's voice is valued.

Practical example of when mediation can be helpful:

Two employees, Sarah and John, who were previously known for their collaborative efforts, have been experiencing an escalating conflict. The root of the problem is a difference in work styles and communication approaches. Sarah prefers detailed, structured work processes, while John is more spontaneous and values a flexible approach. This has led to misunderstandings, tension, and a decline in productivity within the team.

Get started:

At LGIS, we believe in fostering a culture of psychological safety through effective mediation. Contact us to learn more about how mediation can benefit your organisation and contribute to a harmonious and productive work environment.