Banner

Liability claims (public liability and professional indemnity)

Home > Claims > Scheme claims ​


​To enable LGIS to act on your behalf after receiving notification of an incident where a member of public has suffered an injury, financial loss or property damage which they claim you are responsible for, we require the following from the third party:

A written (letter / fax / email) request addressed to you (referred to as a ‘letter of demand’) that includes:

  1. Details of the circumstances of the incident.
  2. Time and date of the incident.
  3. The address or location of the incident.
  4. A specific request asking you to compensate or reimburse the third party for any loss suffered.

Please note:

  1. ​The third party should not be encouraged to submit a letter of demand if they have not already indicated that they wish to be compensated in some way.  If you are notified of an incident and the person does not indicate that they want to be compensated, you may wish to submit a 'report only' claim - this is denoted on the front page of the Public Liability claim form (pdf) or Professional Indemnity claim form (pdf). This will advise us of the incident in case any claim is submitted in the future.
  2. We recommend that you do not ask the third party to supply quotes or invoices, as some claimants assume they will automatically be reimbursed.  In the event that LGIS Liability decides to settle a claim, we will request quotes / invoices prior to settlement negotiations.
  3. No 'forms' of any kind (e.g. Incident Report Form etc.) can be used in place of a 'letter of demand'.

What we require from you:

  1. Completed Public Liability claim form (pdf) or Professional Indemnity (pdf) claims form (pages 1 and/or 2) and signed (page 4).
  2. Page 3 of the Public Liability claim form (pdf) to be completed and signed by the relevant overseer / engineer / supervisor. 
  3. The third party's original letter of demand (or a copy).

The following information, if available, should be provided:

  • A report describing all relevant details of the incident from your perspective.
  • Photographs of the incident site / alleged hazard, preferably before any hazards are repaired.

Copies of any relevant documentation related to the incident.

;