Workplaces can present challenging behaviours from both internal and external sources. When challenging behaviours occur, it can cause distress and uncertainty for local government workers.

The LGIS people risk team have launched the first in a range of new workshops to equip local government workers with the skills and knowledge to deal with issues in the workplace.

In our workshops, we help local governments identify, discuss, and investigate the underlying problems that frequently contribute to people acting in ways that other people find challenging.

We explore practical methods for handling challenging behaviours in a cooperative and beneficial manner.

Participants also get a chance to examine behaviours that they find particularly problematic, identify personal triggers for these behaviours, and investigate constructive methods to respond to them.

Workshop details

The 'Managing difficult behaviours in the workplace' workshop will help participants to:

• Identify difficult behaviours.
• Describe and explore contributing factors to people behaving in challenging ways.
• Discuss and reflect on personal triggers.
• Consider how their personal triggers impact their perception of challenging behaviours.
• Develop skills and techniques to respond to challenging behaviours effectively.
• Develop an understanding of WHS legislation (such as anti-discrimination obligations) and how this influences responses to challenging behaviours.
• Learn strategies to promote cooperation.
• Use de-escalation techniques.
• Explore self-care.
• Explore ways managers can support staff.

To book this workshop for your local government, contact the LGIS people risk team at peoplerisk@lgiswa.com.au or call 9483 8888.