In case you missed it, we are currently transitioning your fleet protection across from traditional insurance to your LGIS Scheme.
Our procedures are now finalised; please see below:
Damage glass claims
You can call O'Brien directly on 1800 000 388. Simply arrange for your windscreen to be repaired and provide LGIS with the invoice for payment. Other glass repairers can be used.
Heavy motor accident assist
For any emergency accidents involving vehicles 5 tonnes and above contact either Claire Buchanan or Chad Cossom.
How to make a claim
For us to review your claim as quickly as possible, please email the following to email@example.com:
- Motor Vehicle Claim Form
- Preferred repairer’s quote and images
Once we have your preferred repairer’s quotes and images our motor assessors will review and authorise repairs for you. This streamlined process will ensure that downtime is minimal and we get you back on the road as quickly as possible.
In the event that your vehicle is not drivable as a result of the accident damage, and a replacement vehicle is required, we would request that you obtain a like for like vehicle from mainstream providers such as Hertz, Thrifty, Avis or Budget. Please also ensure you follow any of your internal policies for vehicle hire. Reimbursement of fair and reasonable hire car costs to Members will be in line with the Protection wording and where it is established by the Member that the hiring of vehicles was necessary and reasonable in all the circumstances.
Reimbursement of fair and reasonable towing costs to Members will be in line with Protection wording and where it is established by the Member that the towing of vehicles was necessary and reasonable in all the circumstances. You can use any towing service, but we list examples for your convenience below:
- Daynite Towing Services - 9358 6233
- Swan Towing - 9484 5000
- Nationwide - 134 869
For any escalation points, LGIS contact details:
- Claire Buchanan, LGIS Senior Motor Claims Advisor
9483 8883 or 0456 882 942
- Victoria Quinn, LGIS Motor Claims Consultant
- Chad Cossom, LGIS Manager - General Claims
0429 219 137
As of 30 June 2021, please send through all motor claims to firstname.lastname@example.org. Zurich will no longer be handling claims from this date.
LGISWA is issued by the Trustee, JLT Risk Solutions Pty Ltd (ABN 69 009 098 864, AFSL 226827) (JLT). The cover provided by the LGISWA is subject to the Trustee's discretion. This document contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. Any advice is general in nature only. For full details of the terms, conditions and limitations of the covers and before making any decision about this product, refer to the specific Protection Wordings available from JLT Risk Solutions on request.
LGISWA is managed by JLT which is a business of Marsh McLennan.
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