WorkCare FAQs - Claimant questions answered Back
Print

Q: Do I have to keep my Workers' Compensation Medical Certificate up to date if I am not able to attend an appointment because of COVID-19?

A: Yes, you are required to have a current Certificate of Capacity. If you are unable to attend an appointment please contact your medical provider regarding telehealth services. Your Certificate of Capacity can be valid for a maximum of 28 days, unless there are special reasons for the certificate to cover a longer period. If you believe special circumstances apply to you, contact your LGIS Claims Consultant to discuss your own circumstances.

Q: If my work has to close down due to COVID-19, will I be covered for lost wages? If I choose to not attend work due to COVID-19, will I be covered for wages?

A: If you currently have an accepted Workers' Compensation claim, your wages may be covered if your employer can no longer provide you with work. LGIS will continue to support you in your rehabilitation and recovery. Please contact your LGIS Claims Consultant to discuss your own circumstances.

If you do not have an accepted Workers' Compensation claim, please discuss your leave options with your employer.

Q: What happens if my employer can no longer accommodate suitable duties in the workplace?

A: Your employer and LGIS Injury Management Consultant will work together to identify suitable duties either in the workplace or at home. If no duties are available you will be unable to work but will continue to receive support in you rehabilitation and recovery.

Q: How can I access treatment and medical appointments if I'm required to self-isolate or am not able to attend an appointment because of COVID-19?

A: As part of your rehabilitation and return to work, it is important you attend your appointments as instructed by your medical providers. Many providers are offering telehealth services that can limit/prevent travel and exposure time. Please talk with your providers, your employer or your LGIS Injury Management Consultant regarding your own circumstances.

Q: What if my Independent Medical Examination (IME) is cancelled – how does this impact my claim?

A: LGIS will continue to support you in your rehabilitation and recovery. Please contact your LGIS Claims Consultant and we will work with you to find a suitable resolution to meet your needs.

Q: What if my Workers' Compensation related surgery is cancelled – how does this impact my claim?

A: LGIS will continue to support you in your rehabilitation and recovery. Please contact your LGIS Claims Consultant and we will work with you to find a suitable resolution to meet your needs.

Q: What if I am unable to complete my exercise rehabilitation as I can no longer access a gym or sporting centre?

A: As part of your rehabilitation and return to work, it is important you continue your rehabilitation programs as instructed by your medical providers. Many providers are offering telehealth services including rehabilitation at home. Please talk with your providers or your LGIS Injury Management Consultant regarding your own circumstances.

More information

Further information and resources are available from WorkCover WA  at  https://www.workcover.wa.gov.au

Contact your LGIS WorkCare Claims or Injury Management Consultant


Back