​The 2019 LGIS member survey is now complete, with 153 CEOs/senior managers, 100 operational staff, and 136 elected members taking part. Thank you to all of our members who took the time to share their thoughts.

There were some great results, with ratings averaging above 80% in service quality, success achieved, trust, favourability, performance, and loyalty.

Members strongly confirmed the importance and benefits of the Scheme's risk management program:

• 91% of CEO's, 88% of senior managers and 83% of operational staff agreed that complimentary risk services support better practices, reducing claims, ensuring sustainability of their Scheme; with only 4% disagreeing.
• 79% were satisfied and only 3% dissatisfied, that LGIS provides the right complimentary risk services to meet their requirements; with evidence in the detailed responses that all ten of the risk service areas are being taken advantage of.
• Complimentary risk programs and services rated by elected members as a top three benefit of being part of a member-owned scheme; with 99% of elected members rating risk management programs and services to protect their local government organisation, its people and the community as important.

Suggested improvements for the Scheme included:

• Increase communication with elected members
• Focus on high quality member service
• More regular visits to smaller members
• Present at more council meetings

For more information, or to engage LGIS in any of the above, please contact your LGIS member services account manager on 9483 8888.